![]() This can help Steam Support understand your situation and make a decision about your request more quickly.īe patient. In the form, you fill out when requesting a refund, explain why you are requesting a refund, and provide any additional details that may be relevant. Provide clear and concise information in your refund request. The sooner you submit your request, the sooner it can be reviewed and processed. Submit your refund request as soon as possible. Your refund request may be denied if you do not meet these criteria. To request a refund on Steam, you must have purchased the game within the past fourteen days and must have played the game for less than two hours in total. Make sure that you meet the criteria for a refund. There are a few things you can do to try to get a refund on Steam faster, but keep in mind that the time it takes for a refund to be processed and completed can vary and is ultimately up to Steam and the developer and publisher of the game. If you have not received your refund after seven days, you can contact Steam Support for further assistance. It is important to note that Steam does not have control over the time it takes for funds to be credited back to your payment method and that any delays in the refund process are usually outside of Steam's control. This can vary depending on your payment method and the policies of your bank or payment provider. Once a refund request has been reviewed and approved, it may take additional time for the funds to be credited back to your payment method. However, in some cases, it may take longer, depending on the volume of refund requests and the complexity of the request. Steam generally states that it may take up to seven days for a refund request to be reviewed and processed. This topic can be closed now.The time it takes for a Steam refund to be processed and completed can vary, depending on several factors. People should really read terms and policies better. If anyone has tips or similar experiences feel free to share!ĮDIT 1: Since no one has tips or had similar experiences this topic can be considered closed.ĮDIT 2: Despite all the useless comments below, I got my refund. I've asked them to block the hijacker account and refund me the amount, but seems like they don't want to and I'm ready to take any legal action if they will continue replying with automated messages. I have made them clear that it wasn't a regular marketplace transaction, but a fraudolent transaction that wasn't made by me. I'm sorry we can't be of more help with this, but we don't reverse or refund Community Market purchases and sales." Reversing these purchases would mean we have to take funds out of the seller's wallet, creating confusion and possible purchasing issues across Steam. When an item is purchased from the Community Market, the cost is sent from the buyer's Steam wallet to the seller's. ![]() It may be a good idea to contact a local computer security expert if you're having trouble removing this malware.Īdditionally, all Community Market transactions are final and cannot be reversed or refunded. If you suspect your computer is infected with malware, we have some tips for removing malware from your computer here. Our article on account security recommendations is a good start toward securing your Steam account. Someone may have gained access to your Steam account through spoofing, phishing, or malware.Īs an immediate first step, you should take some action to secure your Steam account from further access. ![]() "If activity occurred on your account you do not recognize, it may mean your account or computer has been compromised. but after 20 hours of waiting they were only able to copy-past this automated message twice: I have contacted Steam Support explaining in detail everything that happened with links, screenshots, etc. I had 2FA enabled and I immediately changed all my passwords, deauthorized devices, removed Steam API key, scanned my PC etc. ![]() I know the guy who hijacked my account is the same one who put this item on sale cause my login history shows a Russian location and that account is Russian too and probably used as a money laundry account. Yesterday my account was hijacked and used to purchase a TF 2 item (Civic Duty Mk.II Ubersaw) using my Steam Wallet. ![]()
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